Frequently Asked Questions

1. What makes The Pathway Co planners special?

Our planners are thoughtfully designed to bring together organisation, faith and intentional living. From daily planning and goal-setting to Islamic reminders and personal reflections, each planner is created to help you make the most of your year, both spiritually and personally.

2. How do I place an order?

Simply explore our collection, select your favourite products and add them to your cart. Follow the checkout prompts to complete your purchase securely.

3. What payment methods do you accept?

We offer a range of secure payment options, including those displayed at checkout. Available methods may vary depending on your location.

4. What are your shipping options?

We offer shipping across Australia, with shipping costs calculated at checkout. Once your order has been dispatched, you'll receive an email with tracking information.

For further information, please refer to our Shipping Policy.

5. When will I receive my order?

We aim to process orders within 1–3 business days, excluding weekends and public holidays.

Delivery times vary depending on your location and the shipping service selected. Tracking details will be provided once your order is on its way.

6. What is your returns policy?

We want you to love your purchase! If you experience an issue with your order, please contact us at info@thepathwayco.com so we can assist.

For information regarding returns, refunds and eligibility, please refer to our Refund Policy.

7. What if my order arrives damaged or incorrect?

We're here to help! If your order arrives damaged, faulty or incorrect, please email info@thepathwayco.com with your order number and photos of the issue.

We'll work with you to find a suitable resolution in accordance with Australian Consumer Law.

8. Do you offer bulk or corporate orders?

Absolutely! We welcome bulk orders for schools, organisations, events and gifting.

For bulk order enquiries, please email info@thepathwayco.com and we'll be happy to discuss your requirements.

9. How can I contact The Pathway Co?

We'd love to hear from you!

For any questions or assistance, please contact us through our Contact Us page or email info@thepathwayco.com.

We aim to respond within 1–2 business days.

10. How can I stay updated on new collections and special offers?

Be the first to know about new launches, exclusive offers and meaningful reminders by subscribing to our newsletter.

You can also follow us on Instagram and TikTok at @thepathway.co.

Thank you for supporting The Pathway Co. We're so grateful to be part of your journey. 🤎